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This is a Telstra Retail: Casual Customer Service & Sales Consultant PACIFIC FAIR role with Telstra based in Gold Coast, QLD, AU
== Telstra ==
Role Seniority - junior
More about the Telstra Retail: Casual Customer Service & Sales Consultant PACIFIC FAIR role at Telstra
Employment Type
Casual
Closing Date
6 Sept 2025 11:59pm
Job Title
Telstra Retail: Casual Customer Service & Sales Consultant PACIFIC FAIR
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Telstra is hiring!
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
Our Pacific Fair store is hiring a Retail Consultant to join the team on a Casual basis. Working in a Telstra Retail Store is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within a market leader. It’s a target driven environment, within a team focused on getting you across the latest in tech and gadgets so you can help our customers get connected – faster, better, smarter.
What we offer our team members
We have a tonne of great benefits here at Telstra, from thousands of training and career-growth opportunities, to exclusive discounts across hundreds of brands and partners. Take a look at all that’s on offer and how you can shape your benefits, your way. Below is a snapshot of just some of the cool things we offer:
Team performance-related commission, with your first 2 months guaranteed, while you’re getting up and running
30% off Telstra services
Continuous training from management, to keep enhancing your skills and helping you grow
Telstra SIM card
Exclusive discounts and offers across 240 brands and partners
16 weeks paid parental leave for primary and secondary carers
What you’ll do
As a Telstra Retail Consultant, every day is an opportunity to showcase your X-factor. To ensure you’re at the top of your game, you'll be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will help you to support and provide solutions for our customers.
About you
You're able to easily build a connection with a variety of new and existing customers
You can quickly develop customised solutions for customers
You’ve got a drive to reach (and exceed) sales targets and KPIs
You’re hungry to learn and grow within the role (and beyond)
You have experience in a customer-facing role
You love being in a fast-paced, busy retail environment, where you can spin plates, while still providing excellent customer service
Apply now!
After you’ve submitted your application, our next step is an assessment supported by our partner, HireVue. Please keep an eye out for their email to move things along.
In the meantime, find more about life at Telstra
Retail Opportunities at Telstra
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Telstra team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
- Delighting customers
- Identifying needs
- Achieving sales targets
Key Strengths
- Customer service
- Sales skills
- Tech-savviness
- Problem-solving
- Team collaboration
- Adaptability
Why Telstra is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Telstra not with Hatch.
